Privacy Policy for Dua AI
Effective Date: 4/23/2025
At Dua Health LLC (together with our affiliates, "Dua AI", "we", "our" or "us"), we respect your privacy and are committed to protecting any information we collect from or about you. This Privacy Policy describes how we collect, use, and protect Personal Data when you interact with our AI-powered services, website, and related applications (collectively, the "Services").
This Privacy Policy applies only to the data we collect through our consumer-facing experiences, including your use of Dua AI as a life coach and wellness assistant.
This policy does not apply to data processed on behalf of institutional clients, such as through enterprise licensing or API integrations, which are governed by separate agreements.
For information about how we use de-identified and aggregated interaction data to improve the underlying AI models and your choices regarding that use, please contact hello@duahealth.co.
We collect personal data relating to you ("Personal Data") in the following ways:
Personal Data You Provide
We collect Personal Data directly from you when you create an account or interact with us through the Services, including:
Account Information: If you create an account, we may collect your name, email address, password, date of birth, and other contact or identifying information, including payment details and transaction history where applicable ("Account Information").
User Content: We collect the content you input into Dua AI, including prompts, messages, uploaded files (e.g., documents, images, audio), and any other material you choose to share ("User Content").
Note: Please do not include protected health information (PHI), personally identifiable information (PII), or sensitive medical or financial details in your interactions with Dua AI.
Communication Information: If you reach out to us via email, web forms, or social media, we may collect your name, contact information, and the contents of your communication ("Communication Information").
Other Information You Provide: We may collect data you submit during surveys, feedback forms, event registrations, or identity verification processes ("Other Provided Information").
b. Personal Data from Use of the Services
We collect certain information automatically when you use or interact with Dua AI ("Technical Information"), such as:
Log Data: Details like your IP address, browser type, date and time of access, and interactions with the Services.
Usage Data: This includes which features you use, the prompts you interact with, the duration of sessions, country, time zone, and app behavior patterns.
Device Information: Device type, operating system, browser type, device identifiers, and connection type.
Location Information: We may infer your general location (e.g., city, state) via IP address for fraud prevention, account security, and improved user experience. You can also optionally enable precise location access via device settings.
Cookies and Similar Technologies: We use cookies and similar technologies to manage sessions, maintain preferences, enhance performance, and collect usage analytics. For more details, see our [Cookie Policy].
c. Information from Other Sources
We may receive data from third-party partners for security (e.g., fraud detection) and marketing purposes. We may also use publicly available information for model improvement and research. This does not include personally identifiable data.
We use Personal Data for the following purposes:
To operate and maintain our Services: This includes delivering responses through Dua AI, supporting user interactions, managing your account, and providing customer support.
To improve and develop Dua AI: We use aggregated and de-identified data to research, build, and enhance features of Dua AI. This may include refining AI model performance, identifying bugs, or improving response accuracy and safety.
To communicate with you: We may send you account notifications, service updates, administrative messages, or information about new features or offerings. You can opt out of non-essential emails at any time.
To prevent misuse or harm: We monitor usage to detect and prevent fraud, abuse, and unauthorized access, and to ensure the security and integrity of our Services.
To comply with laws and enforce rights: We may use or disclose Personal Data to comply with legal obligations, enforce our Terms of Use, or protect the rights, safety, or privacy of users, Dua AI, or others.
We may also aggregate or de-identify your Personal Data to ensure it no longer identifies you. We use this de-identified data to understand usage trends, improve our models, and conduct internal research. We will not attempt to re-identify de-identified data unless legally required.
Important: Dua AI may use your interaction data (e.g., prompts and responses) to improve service quality and language model performance. If you do not want your content to be used for these purposes, please contact hello@duahealth.co to request an opt-out.
We may disclose your Personal Data under the following circumstances:
a. Vendors and Service Providers
We share Personal Data with trusted vendors and service providers that support the operation of Dua AI. These may include providers of:
These third parties process Personal Data strictly on our instructions and only for the purpose of performing services on our behalf.
b. Business Transfers
If Dua AI is involved in a merger, acquisition, reorganization, bankruptcy, or sale of assets (a "Transaction"), your Personal Data may be disclosed during due diligence and may be transferred to a successor entity as part of the Transaction.
c. Legal Compliance and Protection
We may share Personal Data with government authorities, law enforcement, or other third parties if we believe, in good faith, that disclosure is necessary to:
d. Affiliates
We may share your Personal Data with our parent company, subsidiaries, or other affiliates under common ownership. These affiliates will use the data only in accordance with this Privacy Policy.
e. Organizational or Business Accounts
If you use Dua AI under a business or organizational account, limited account data (e.g., your email address) may be shared with the account administrator to facilitate user management and compliance. This is relevant if Dua AI is later offered through employer or institutional accounts.
f. User-Directed Sharing
Some features may allow you to share content with others (e.g., sharing a conversation via a link or exporting responses). When you choose to share information with third-party platforms or users, that data is subject to their privacy policies and terms. Dua AI is not responsible for how third parties handle your information.
We retain your Personal Data only as long as necessary to provide Dua AI services and for other legitimate business purposes, including:
The specific duration for which data is retained depends on a number of factors, such as:
Reminder: Do not enter personally identifiable information (PII), protected health information (PHI), or sensitive personal data into Dua AI. Conversations are not intended to be a secure or permanent record of personal information.
If you would like your data deleted sooner, or want to manage how long your content is retained, please email us at hello@duahealth.co with the subject line "Data Deletion Request."
Depending on your location, you may have certain rights under data protection laws regarding how your Personal Data is collected, used, and retained. These rights may include:
To exercise any of these rights, email hello@duahealth.co with the subject line: "Privacy Request". We will respond within a reasonable timeframe and in accordance with applicable law.
Important Note on AI-Generated Content
Dua AI generates responses based on your inputs and generalized model training. While we aim to provide helpful and supportive answers, the outputs may not always be factually accurate, complete, or up-to-date.
If Dua AI has produced content that includes factually incorrect or sensitive information about you and you would like to request correction or deletion, please contact us. We will evaluate the request considering applicable legal obligations and the technical capabilities of our systems.
International Transfers
Dua AI operates from the United States. If you are located outside the U.S., your data may be transferred to and processed on servers located in jurisdictions with different data protection standards. Regardless of where your data is processed, we apply the same privacy and security principles outlined in this Policy.
Dua AI is not directed to or intended for children under the age of 13. We do not knowingly collect or solicit Personal Data from children under 13. If you believe a child under 13 has provided us with Personal Data, please contact us immediately at hello@duahealth.co, and we will promptly investigate and delete the information as required.
If you are under 18, you may only use Dua AI with the consent and supervision of a parent or guardian.
We implement commercially reasonable technical, administrative, and organizational safeguards to help protect your Personal Data from unauthorized access, disclosure, alteration, and destruction.
However, no method of digital transmission or storage is entirely secure. We encourage you to exercise caution and avoid submitting sensitive information, such as passwords or medical records, through the platform.
Please be aware:
Certain U.S. state privacy laws (such as the California Consumer Privacy Act, Colorado Privacy Act, Virginia Consumer Data Protection Act, and others) require specific disclosures about our data practices.
The following chart outlines the categories of Personal Data we collect, the purpose for which we use them, and the categories of third parties with whom we share them:
Category of Personal Data | Purpose of Collection | Categories of Recipients
Identifiers (e.g., email, IP) | Account setup, security, analytics | Service providers, affiliates
User Content (text, prompts) | Service delivery, model improvement (if not opted out) | Internal analysis tools
Internet/Device Data | Performance, diagnostics, usage analysis | Analytics partners
Location (approximate) | Security, abuse detection | Infrastructure providers
Communications | Customer support | Support software vendors
You may have additional rights under your state's laws, including the right to opt out of data "sales" or "sharing," access your information, or request deletion. To exercise your rights, email hello@duahealth.co with the subject line "Privacy Request – [Your State]".
Please click "Accept Privacy Policy" below to continue
Terms of Use
Effective: 4/23/2025
Thank you for using Dua AI!
These Terms of Use ("Terms") apply to your use of Dua AI, including any associated software, mobile applications, and websites (collectively, the "Services") offered by Dua Health LLC ("Dua AI," "we," "us," or "our").
These Terms form a binding legal agreement between you and Dua Health LLC. By accessing or using the Services, you agree to be bound by these Terms, along with our [Privacy Policy], which explains how we collect and use your data. While the Privacy Policy is not part of these Terms, it contains important information you should review carefully.
If you are using Dua AI on behalf of an organization or employer, separate business terms may apply and must be agreed upon in writing.
If you reside in the European Economic Area, the UK, or other jurisdictions with specific data protection laws, your use of the Services will still be subject to these Terms, but local rights and obligations may apply as described in our Privacy Policy.
If you do not agree with these Terms, you may not use the Services.
You must not upload any personal, confidential, or sensitive information (such as your real name, address, or medical records). If you choose to do so, Dua AI is not responsible for any consequences arising from your actions.
Any uploaded photos are at your own risk. You may not upload any content that is illegal, pornographic, harassing, or otherwise prohibited.
By using Dua AI, you confirm that you are at least 18 years old and legally capable of entering into these Terms. If you are under 18, you may not use our Services.
Dua AI provides AI-powered dating and relationship advice, including text message analysis and psychology-based guidance. Our Services do not replace professional counseling, medical advice, or legal consultation. Dua AI is NOT a licensed medical or mental health provider and does NOT diagnose, treat, or prevent any medical conditions. Furthermore, while chat logs may be accessible for quality assurance and compliance purposes, no active human monitoring occurs, and Dua AI does not alert authorities or third parties to any conversations within the platform.
You agree to use the Services in compliance with all applicable laws and regulations.
You will not misuse the Services, including engaging in unauthorized access, spamming, data scraping, or distributing harmful content.
You are responsible for maintaining the confidentiality of your account and password.
Artificial intelligence and machine learning are rapidly evolving fields. While we are committed to continuously improving Dua AI, you acknowledge that the Services may generate content ("Output") that is inaccurate, incomplete, misleading, or offensive.
By using Dua AI, you understand and agree to the following:
Output may not always be accurate or reliable. You should not rely on Dua AI as a sole source of truth or factual information. Dua AI is not a substitute for professional advice—medical, legal, financial, or otherwise.
Human judgment is required. You are responsible for reviewing and evaluating the Output for accuracy, appropriateness, and relevance before acting on or sharing it. In cases where the information impacts safety, health, or legal matters, human oversight is especially critical.
Do not use Output to make impactful decisions about others. You may not use Dua AI to generate or act upon Output in ways that materially affect another person's life. This includes decisions related to employment, housing, education, healthcare, insurance, credit, or legal outcomes.
Output does not reflect Dua AI's or Dua Health's views. The content generated by Dua AI is produced using probabilistic models and may not represent the views or opinions of Dua Health LLC, its employees, or its affiliates. If Output references third-party products, services, or individuals, such references do not imply endorsement or affiliation.
Dua AI is not equipped to handle serious medical or mental health conditions, including suicidal ideations, self-harm, or severe emotional distress. If you are experiencing a crisis, please contact a qualified medical professional or emergency services immediately.
Your privacy is important to us. Our collection and use of your personal information are governed by our Privacy Policy.
Termination by You
You may stop using Dua AI at any time. If you wish to delete your account and associated data, please contact us at hello@duahealth.co.
Suspension or Termination by Dua AI
We reserve the right to suspend or permanently terminate your access to the Services, or delete your account, at our sole discretion, including if:
Where feasible, we will attempt to provide advance notice of termination or suspension, especially for inactive accounts or policy violations that are not urgent or harmful in nature.
Appeals
If you believe your account was suspended or terminated in error, you may request a review by contacting us at hello@duahealth.co with the subject line "Appeal Request." We will review your appeal in good faith and respond within a reasonable timeframe.
Users must not:
You may provide input to the Services ("Input") and receive AI-generated responses ("Output"). You retain ownership of your Input and are responsible for ensuring it does not violate any laws or these Terms.
Due to the nature of AI, Output may not be unique, and similar responses may be generated for different users.
Dua AI may use anonymized Content to improve and develop its Services while ensuring compliance with privacy laws.
We reserve the right to suspend or terminate your access to the Services if you violate these Terms or engage in conduct that is harmful to other users or our platform.
Dua AI is provided "as is" without warranties of any kind. We do not guarantee accuracy, reliability, or completeness of AI-generated responses. We are not liable for any decisions made based on our Services.
Any disputes arising from these Terms will be subject to binding arbitration in accordance with applicable law.
Users waive the right to participate in class action lawsuits against Dua AI.
We may update these Terms from time to time. Continued use of the Services after modifications constitutes acceptance of the new Terms.
If you have any questions, please contact us at hello@duaai.co
THE DUA AI SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND.
To the fullest extent permitted by law, Dua Health LLC and its affiliates, licensors, and service providers disclaim all warranties—express, implied, statutory, or otherwise—including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, satisfactory quality, and quiet enjoyment. We do not warrant that:
You acknowledge that the Output generated by Dua AI is probabilistic and may be inaccurate, offensive, or misleading. You are solely responsible for evaluating and verifying all content and for any decisions made based on it. Do not rely on Dua AI for medical, legal, financial, or other professional advice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUA HEALTH LLC AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES—EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Our total aggregate liability for any claims arising out of or relating to these Terms or your use of the Services shall not exceed the greater of:
Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Any attempt to do so will be null and void. Dua Health LLC may assign or transfer its rights and obligations under these Terms to any affiliate, subsidiary, or successor entity as part of a business restructuring or transfer of operations.
Changes to These Terms or the Services
We are continuously improving Dua AI and may update these Terms or the Services from time to time. Updates may be made to reflect:
We will provide at least 30 days' notice for changes that materially impact your rights via email or an in-product notification. All other updates become effective immediately upon posting. If you do not agree to the revised Terms, you must stop using the Services.
No Waiver and Severability
Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. If any provision is found to be invalid or unenforceable, the remainder will continue in full force, and the unenforceable portion will be interpreted to the maximum extent permitted by law.
Trade Controls
You agree to comply with all applicable export, sanctions, and trade compliance laws. You may not use Dua AI in or for the benefit of, or export it to:
You also agree not to submit or include data or content that would require a government license to export or transfer.
Entire Agreement
These Terms constitute the entire agreement between you and Dua Health LLC with respect to the Services, superseding any prior or contemporaneous agreements or communications.
Governing Law and Jurisdiction
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles. Except as otherwise outlined in the dispute resolution section, all claims or legal actions arising from these Terms must be brought in the state or federal courts located in Austin, Texas, and you consent to the personal jurisdiction of those courts.
Some jurisdictions may not allow certain limitations of liability or exclusion of implied warranties, so these limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by law.
If you are using Dua AI on behalf of a business, organization, or other legal entity, to the fullest extent permitted by law, you agree to indemnify and hold harmless Dua Health LLC, its affiliates, officers, employees, contractors, and licensors from and against any costs, claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of:
We reserve the right to assume exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.
a. Informal Dispute Resolution
Before initiating formal legal action, you and Dua AI agree to try resolving any dispute informally. To start this process, send a written notice to hello@duahealth.co with the subject line "Dispute Notice." We'll do the same using the contact information associated with your account. If the dispute is not resolved within 60 days, either party may initiate arbitration as outlined below.
b. Mandatory Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or the use of the Services ("Dispute") shall be resolved through final and binding arbitration, rather than in court. This includes disputes arising before these Terms came into effect. The arbitration will be conducted in accordance with the rules of the National Arbitration and Mediation (NAM) or a similar agreed-upon service.
You may opt out of this arbitration provision within 30 days of creating your account or within 30 days of any updates to these arbitration terms by emailing hello@duahealth.co with the subject line "Arbitration Opt-Out."
c. Arbitration Process
The arbitration will be conducted by a single arbitrator by videoconference unless otherwise agreed. If an in-person hearing is necessary, the location will be determined based on your residence or other mutually agreed location. The arbitrator will have authority to resolve all issues except those specifically reserved for courts (see exceptions below). Settlement offers must not be disclosed to the arbitrator until after the final decision is made.
d. Exceptions
This arbitration agreement does not apply to:
e. Class Action Waiver
You and Dua AI agree that Disputes must be resolved on an individual basis. You may not bring a claim as a plaintiff or class member in any purported class, consolidated, or representative action. Class arbitrations and class actions are expressly prohibited. Both parties waive the right to a jury trial.
f. Severability
If any part of this arbitration section is found unenforceable, the remaining terms will continue to apply. However, if a court finds the class action waiver to be unenforceable, then the entire dispute resolution section will be void.
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